1. Introduction
ClienBiz LLC ("ClienBiz," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when using the ClienBiz platform, website, mobile applications, and related services (collectively, the "Services").
For purposes of this Privacy Policy, "Users" means both businesses and clients who access or use the Services.
By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Business name
- Profile information
- Messages sent through the platform
- Scheduling and appointment information
- User support communications
- Payment-related information voluntarily shared through profiles or communications
Payment Information
ClienBiz provides a platform for Users to communicate and manage their relationships. ClienBiz does not facilitate, process, hold, or transmit payments between businesses and clients through the platform.
The only payments processed by ClienBiz are subscription fees paid by businesses for access to certain features and services. These subscription payments are processed through third-party payment providers, and ClienBiz does not store full payment card information on its servers.
Users may choose to provide payment-related information within their profiles or communications, including Venmo usernames, PayPal links, Cash App usernames, Zelle details, or similar payment information. This information is provided solely for informational and communication purposes to help Users coordinate payments outside of the ClienBiz platform.
Any payment, transaction, agreement, refund, dispute, or financial arrangement between a business and a client occurs entirely outside of ClienBiz and is solely the responsibility of the parties involved. ClienBiz does not process, control, monitor, guarantee, or assume responsibility for such transactions.
Automatically Collected Information
When you use our Services, we may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- Usage data
- Log files
- Basic analytics information
3. How We Use Information
We use information to:
- Provide and operate the Services
- Create and manage accounts
- Facilitate communication between businesses and clients
- Schedule and manage appointments
- Process business subscription payments
- Respond to User support requests
- Improve platform functionality and user experience
- Detect fraud, abuse, illegal activity, or unauthorized use
- Enforce our Terms of Service
- Comply with legal obligations
4. Communications Between Users
Users may exchange messages and appointment-related information through the platform.
We may access, review, or investigate communications when reasonably necessary to:
- Respond to reports submitted by Users
- Investigate misconduct, fraud, or abuse
- Enforce our Terms of Service
- Protect Users or the platform
- Comply with legal obligations
We do not routinely monitor private communications.
5. How We Share Information
We do not sell personal information.
We may share information with:
Service Providers
Third-party vendors who help us operate the Services, including:
- Cloud hosting providers
- Payment processors
- Email providers
- Analytics providers
- Customer support tools
Legal Requirements
We may disclose information if required by law or if we reasonably believe disclosure is necessary to:
- Comply with legal obligations
- Protect rights, safety, or property
- Investigate fraud or misuse
- Enforce our agreements
Business Transfers
If ClienBiz is involved in a merger, acquisition, financing, reorganization, or sale of assets, user information may be transferred as part of that transaction.
6. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
We may retain certain information after account closure when required by law or for legitimate business purposes.
7. Account Deletion
Users may delete their account at any time through Account > Preferences within the Services or by contacting us at support@clienbiz.com.
Upon account deletion, we will delete or de-identify personal information as required by applicable law. However, we may retain certain information where necessary for legal compliance, security, fraud prevention, dispute resolution, operational purposes, or recordkeeping requirements.
If a Client deletes their account, records maintained by a Business for scheduling, service history, recordkeeping, or dispute resolution may remain. Where appropriate, ClienBiz may remove or de-identify account-linked information associated with the deleted Client.
Information deleted from active systems may remain in backup or disaster recovery copies until those backups expire or are overwritten.
Account deletion does not automatically entitle a User to a refund of previously paid subscription fees.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect User information. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored through the Services.
9. Children's Privacy
The Services are intended only for users who are at least 18 years old.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take reasonable steps to delete such information.
10. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Access information we hold about you
- Correct inaccurate information
- Request deletion of certain information
- Object to certain processing activities
Additional rights may be available to residents of certain states, including California, depending on applicable law.
To exercise these rights, contact us at support@clienbiz.com.
11. Third-Party Services
The Services may contain links to third-party websites, payment services, or other resources.
ClienBiz is not responsible for the privacy practices, content, or policies of third parties. We encourage users to review the privacy policies of any third-party services they use.
12. International Users
The Services are operated from the United States. By using the Services, you understand and agree that your information may be processed and stored in the United States.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the Last Updated date and notify Users through the Services.
Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
ClienBiz LLC
Email: support@clienbiz.com