Frequently Asked Questions

ClienBiz helps businesses and clients stay connected in one place. Businesses can manage clients, communicate, and schedule appointments, while clients can manage their relationships with multiple businesses through a single app.

ClienBiz is designed for service-based businesses and their clients, including coaches, trainers, consultants, tutors, pet care providers, cleaners, landscapers, wellness professionals, and many other independent businesses.

ClienBiz is currently available only in the United States.

We may expand to additional countries in the future.

For clients, yes. ClienBiz is always free.

Businesses receive a free 30-day trial that starts immediately upon signup. After the trial period, the business plan is $19.99 per month.

No. Businesses can start their 30-day free trial without providing a credit card.

Yes. ClienBiz is designed to connect businesses and clients through a shared platform, so both parties need a ClienBiz account to communicate, manage appointments, and stay connected.

Businesses can send connection requests to clients using the email address associated with the client's ClienBiz account.

Clients must approve the connection request before a connection is established.

Once connected, businesses and clients can communicate, schedule appointments, and manage their relationship through ClienBiz.

Clients must have a ClienBiz account before a business can connect with them.

If a client is not yet using ClienBiz, the business should ask them to create a free account and share the email address they used to register. Once the client has registered, the business can send a connection request through the platform.

Yes. Messaging and appointment features require at least one active client connection.

Businesses can invite clients to join ClienBiz and send connection requests once those clients have created an account.

A ClienBiz account allows clients to receive messages, view appointments, manage their business relationships, and stay organized in one place.

Yes. Clients can create an account and use ClienBiz completely free of charge.

Yes. Clients can manage relationships with multiple businesses through a single ClienBiz account.

Yes. Either the business or the client may end a connection at any time.

Once a connection is removed, access to information and communication between those accounts may be restricted.

ClienBiz keeps communication, appointments, and client relationships organized in one place. Rather than searching through text messages, emails, calendars, and multiple apps, businesses and clients can manage everything through a shared platform.

Not at this time.

ClienBiz does not process payments between businesses and clients. Any payments between a business and its clients are handled outside of ClienBiz.

Yes. Businesses can send messages to their connected clients through the platform.

Yes. Businesses can create and manage appointments with their connected clients, and clients can view their scheduled sessions.

Yes. Business accounts can add employees to help manage clients, appointments, and communications.

Employees can access and use most business features, including managing clients, scheduling appointments, and sending messages.

For security and billing purposes, only the account owner can:

• Update account information
• Manage subscriptions and billing
• Change payment details
• Delete the business account

At this time, there is no additional cost to add employees.

No. ClienBiz notifications are intended to support your experience on the platform, such as appointment updates, messages, and other account-related activity.

We do not use push notifications to send advertisements or promotional marketing.

Yes. Notifications help ensure you don't miss important messages, appointment updates, or other activity related to your account.

While notifications can be disabled, some communications may be easier to miss if they are turned off.

Information on ClienBiz is only shared between users who have an active connection.

Businesses can only access information associated with clients who have accepted their connection request, and clients can only interact with businesses they have connected with through the platform.

ClienBiz collects the information needed to provide the service, such as account information, profile details, scheduling information, and communications sent through the platform.

For complete details, please review our Privacy Policy.

We take reasonable measures to protect user information and continuously work to improve security. However, no online service can guarantee absolute security.

Yes.

Users can delete their account at any time by navigating to Account > Preferences within the ClienBiz app and selecting the account deletion option.

If you experience any issues or have questions about account deletion, please contact support@clienbiz.com.

If a business subscription is canceled or payment is unsuccessful, access to certain business features may be restricted until the subscription is reactivated.

Businesses must comply with applicable laws and our Terms of Service. We reserve the right to suspend or remove accounts involved in illegal, fraudulent, abusive, harmful, or otherwise prohibited activities.

Not at this time.

ClienBiz currently includes its own scheduling and appointment management tools. Integrations with third-party services may be considered in future updates.

Yes. ClienBiz is continuously evolving, and new features may be introduced over time based on user feedback and platform growth.

Our goal is to keep ClienBiz simple and affordable. As the platform grows, pricing plans, features, and available functionality may evolve to better serve businesses and clients.

Any significant changes will be communicated whenever possible.

We'd love to hear from you.

ClienBiz is continuously evolving, and many improvements are driven by feedback from our users. If you have an idea, feature request, question, or suggestion, please contact us at support@clienbiz.com.

While we can't guarantee every request will be implemented, we carefully review all feedback as we continue to improve the platform.

If you have any questions, concerns, or feedback, please contact us at support@clienbiz.com.